NCR Cabs Privacy Policy
NCR Cabs is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we keep it safe. We do not sell your personal data to any third party — ever.
1. Introduction
This Privacy Policy applies to all customers, visitors, and users who interact with NCR Cabs through our website (ncrcab.in), WhatsApp, phone, or any other channel. By using our services, you consent to the data practices described in this policy.
NCR Cabs is based at 3125, Ranjeet Nagar, Patel Nagar, Delhi – 110008 and is the data controller for the personal information you provide to us.
2. Information We Collect
We collect only the information necessary to provide you with a reliable taxi service. This includes:
| Type of Data | Examples | How Collected |
|---|---|---|
| Contact Information | Name, phone number, email address | Booking form, call, WhatsApp |
| Trip Information | Pickup location, destination, date, time, vehicle preference | Booking form, call, WhatsApp |
| Payment Information | UPI ID or payment confirmation reference | At time of payment |
| Communication Records | WhatsApp messages, call logs | Via our contact channels |
| Website Usage Data | Pages visited, browser type, device type | Cookies and analytics tools |
3. How We Use Your Information
The personal information you share with us is used solely for the following purposes:
- To confirm and manage your cab booking
- To assign a driver and vehicle to your trip
- To contact you regarding your booking, any changes, or delays
- To process payments and issue confirmations
- To respond to your queries and provide customer support
- To improve our services based on aggregate usage patterns
We do not use your personal data for unsolicited marketing without your permission.
4. Data Sharing & Disclosure
NCR Cabs does not sell, rent, or trade your personal data. We may share limited information only in the following situations:
- With your assigned driver — your name and pickup details are shared so the driver can identify and assist you
- With payment processors — only to process your transaction securely
- With legal authorities — if required by law, court order, or government regulation
- In a business transfer — if NCR Cabs is acquired or merged, customer data may transfer as part of that transaction
We never sell your contact details, trip history, or any other personal data to advertisers, data brokers, or third-party marketing companies.
5. Cookies & Tracking
Our website (ncrcab.in) may use basic cookies and analytics tools to understand how visitors use the site. This helps us improve the user experience. Cookies we may use include:
- Session cookies — temporary cookies that expire when you close your browser
- Analytics cookies — tools like Google Analytics to understand page traffic (anonymised data)
- Functionality cookies — to remember your preferences on repeat visits
You can disable cookies through your browser settings at any time. Disabling cookies will not prevent you from using our booking services.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorised access, misuse, or disclosure. Our measures include:
- Secure HTTPS connections across the entire ncrcab.in website
- Restricted access to customer data — only staff who need it for service delivery can access it
- No storage of full payment card details on our systems
However, no method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security against all threats.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:
- Booking records are retained for up to 2 years for operational and accounting purposes
- Communication records (calls, WhatsApp) may be retained for up to 1 year
- Website analytics data is retained in anonymised form indefinitely
You may request deletion of your personal data at any time by contacting us at ncrcabs01@gmail.com. We will fulfil such requests within a reasonable timeframe.
8. Your Rights
As a customer of NCR Cabs, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at ncrcabs01@gmail.com or call +91-8168123083.
9. Third-Party Links
Our website may contain links to external websites such as social media profiles, Google Maps, or partner services. NCR Cabs is not responsible for the privacy practices of these third-party sites. We encourage you to review their individual privacy policies before providing any personal data to them.
10. Children's Privacy
NCR Cabs services are intended for use by adults aged 18 years and above. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to remove it from our records.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Changes will be published on this page with a revised "Last Updated" date. We encourage you to review this policy regularly. Your continued use of NCR Cabs services after any changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, data access requests, or concerns, please contact us directly:
NCR Cabs — Privacy Enquiries
📍 3125, Ranjeet Nagar, Patel Nagar, Delhi – 110008
Questions about your booking or how we handle your data? We're here 24/7.
📞 Call +91-8168123083